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Who should I call regarding maintenance issues?

Who should I call regarding maintenance issues?

We have a Service Manager located in our office dedicated to making sure each and every one of our guests are satisfied. Once we’ve been notified that a maintenance request needs to be addressed, the Service Manager will call and fax the request into the community office staff. The maintenance department typically takes care of the request within a 24-hour period. Should they need more time, we notify our guest of the delay and the completion date. Usually this only occurs when a part needs to be ordered to fix the problem. The Service Manager can be reached at 202-455-5239 during our normal office hours (Mon-Fri 8am-5pm). Should you have a maintenance issue that requires immediate attention when our office is closed, please call the above number and follow the prompts for emergency situations.

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