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What is departure time?

Our standard time for departure is to vacate the furnished apartment by 12 PM. If you need a later departure time, please call our office 202-455-5239 to discuss your options. Usually, any departure time past 2pm may incur an additional charge.

What are your check-in times?

Our standard arrival time is 4pm. Should you need to arrive earlier please call our office 202-455-5239.

What taxes apply to the stay?

All stays over 30 days are may be subject to local hotel taxes in a furnished apartment. Less than 30 days stays are subject to local hotel taxes.

Is there a minimum stay?

No. Depending on availability we can accommodate weekly stays. Please call our office at 202-455-5239 for more details.

What are the payment options?

Payment options are flexible through our Paypal Invoicing Service. All major credit cards are accepted (Visa, MasterCard, American Express, and Discover). For major corporations, direct billing is available.

Can I upgrade or change my furniture package?

While our apartments are tastefully decorated and our guests are quite happy with their furnishings, we may get the occasional request for additional items or changes to the furniture. You may require a bedroom to be converted into an office or a family may need twin beds delivered to a specific bedroom. Taking our top priority of guest satisfaction into account, we will be happy to accommodate your request. Additional charges may be incurred for changes.

Are pets welcome?

All of our communities are pet friendly. Breed/weight restrictions for dogs will apply depending on the community location. It should be noted that there is a $150 non-refundable pet fee for your animals should you elect to bring the pet with you. Provided the animal does not damage the apartment, no additional charges are incurred for the family pet. You are responsible for pet damages.

Who should I call regarding maintenance issues?

We have a Service Manager located in our office dedicated to making sure each and every one of our guests are satisfied. Once we’ve been notified that a maintenance request needs to be addressed, the Service Manager will call and fax the request into the community office staff. The maintenance department typically takes care of the request within a 24-hour period. Should they need more time, we notify our guest of the delay and the completion date. Usually this only occurs when a part needs to be ordered to fix the problem. The Service Manager can be reached at 202-455-5239 during our normal office hours (Mon-Fri 8am-5pm). Should you have a maintenance issue that requires immediate attention when our office is closed, please call the above number and follow the prompts for emergency situations.

What is included in your furnished apartments?

Our apartments come standard with a fully equipped kitchen meaning all appliances, pots, pans, housewares, and everything you need to prepare meals is included in your apartment. We also supply a washer and dryer, televisions, and apartment accessories in your unit (for more details seeApartment Furnishings). Apartment utilities such as electricity, water, and basic cable are included in your rate as well.

Do you provide temporary housing for other cities?

We are working very hard to establish locations in new cities. Check our website for Updates on our Expansion Cities soon.

What is the difference between our executive housing/furnished apartment accommodations and a hotel?

Temporary Relocation Assistance offers spacious, beautifully decorated furnished apartments. Our corporate apartments are much larger than both regular and extended stay hotel rooms. We offer a more “home-like” living environment than you’ll find in a hotel.


Temporary Relocation Assistance chooses only the most upscale communities in the Louisville metro area. All apartment residences feature a fully equipped kitchen, separate dining, living room, and bedroom areas. All of our bedrooms have a walk-in closet and an attached bathroom (It should be noted that our 3 bedroom apartments have only 2 bathrooms). A washer and dryer are included in all of our corporate apartments as a convenient laundry option (with the exception of a few downtown properties without washer/dryer hookups. A wide range of personal services and exceptional amenities gives our executive housing accommodations an atmosphere of luxury and convenience, as well as the comfort of feeling at home.

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